Skip to main content

Privacy Policy

Last Updated: November 23, 2025

Overview

Bergen Mind & Wellness, LLC ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

HIPAA Compliance

As a mental health care provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We maintain strict safeguards to protect the privacy and security of your Protected Health Information (PHI).

Protected Health Information (PHI)

PHI includes:

  • Personally identifiable information about your health condition
  • Healthcare services provided to you
  • Payment information related to your healthcare

Information We Collect

Personal Information

We may collect the following information when you:

  • Schedule an appointment
  • Fill out forms on our website
  • Contact us via email or phone
  • Complete screening assessments

This may include:

  • Name, contact information (email, phone, address)
  • Date of birth
  • Insurance information
  • Medical history and current symptoms
  • Treatment notes and medication information

Website Usage Information

We automatically collect certain information when you visit our website:

  • IP address and device information
  • Browser type and version
  • Pages viewed and time spent on pages
  • Referring website addresses

Screening Tools

All screening assessments (PHQ-9, GAD-7, ASRS, MDQ, PCL-5) are processed entirely in your browser and are not stored on our servers or transmitted to us unless you explicitly share your results when scheduling an appointment.

How We Use Your Information

We use your information for:

  • Treatment: Providing, coordinating, and managing your mental health care
  • Payment: Billing and insurance processing
  • Healthcare Operations: Quality improvement, staff training, and business administration
  • Legal Requirements: Complying with legal and regulatory obligations

Information Sharing and Disclosure

We May Share Your Information:

  • With Your Consent: When you explicitly authorize disclosure
  • For Treatment: With other healthcare providers involved in your care (with your consent)
  • For Payment: With insurance companies and billing services
  • Legal Obligations: When required by law or court order
  • To Prevent Harm: If we believe disclosure is necessary to prevent serious harm to you or others

We Will NOT:

  • Sell your personal information to third parties
  • Use your PHI for marketing without your authorization
  • Share your information for purposes unrelated to your care without consent

Your Rights Under HIPAA

You have the right to:

  • Access: Request copies of your medical records
  • Amendment: Request corrections to your medical records
  • Accounting of Disclosures: Receive a list of certain disclosures of your PHI
  • Restrictions: Request limits on how we use or disclose your information
  • Confidential Communications: Request we communicate with you in specific ways
  • Revoke Authorization: Withdraw consent for uses beyond treatment, payment, and operations

Data Security

We implement appropriate technical, physical, and administrative safeguards to protect your information, including:

  • Secure, encrypted data storage and transmission
  • Access controls and authentication
  • Regular security assessments
  • Staff training on privacy and security practices

Cookies and Tracking

Our website uses cookies and similar technologies for analytics and functionality. These do not track PHI. You can disable cookies in your browser settings, though this may affect website functionality.

Third-Party Services

We use the following third-party services that may collect non-PHI information:

  • Vercel Analytics: Website performance and usage statistics
  • Vercel Speed Insights: Website performance monitoring

These services do not have access to your PHI.

Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 13 without parental consent. Adolescent services (ages 13-17) require parental/guardian consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We will notify you of significant changes as required by law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Bergen Mind & Wellness, LLC
  • Bergen County, New Jersey
  • Contact Form

Notice of Privacy Practices

For a more detailed explanation of how we use and disclose your PHI, please request a copy of our Notice of Privacy Practices when you begin treatment. You have the right to receive this notice and to have your questions answered.